People either do what you want. Or they don’t. And there’s not a whole lot you can do about it. Except react. Except follow-up based on a new set of rules. That doesn’t mean you can’t predict it, though. That doesn’t mean you can’t manipulate it. It doesn’t mean you can’t choreograph it ahead of time. Almost every single customer interaction presents an IF/THEN scenario. They either choose to do one thing, do the opposite, or do nothing at all. And each option means you should react in a slightly different way. The good news is that you can do it in advance. You can determine what happens, before it happens, so the message they receive next is always the right one. Here’s how to get this insight and react in real-time to give people exactly what they want, when they want it. 1. Start by setting objectives Personalization isn’t “Hey $FNAME.” It’s deeper than that. It’s about collecting various data points so you understand context. So you ‘get’ what someone wants before they want it. In a Spy’s Guide to Strategy, ex-CIA case officer, John Braddock, says that creating a strategy comes starts with two moves: Identifying someone’s potential end game, and then Reasoning backwards to figure out how they get there. That way, you can see what’s coming. Only when you know where someone is trying to go can you create scenarios for how they might get there. Content mapping is a perfect real-world example. Image Source Some people come to your site to buy. But not most. Only a tiny slice ready to hit the Product Tour and Opt-in page before reading “Thank You.” Others want pricing. Some want insights. And still more want information. Which is why content mapping says you gotta give all those things...
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source https://andlocal.org/low-sales-heres-how-to-read-minds-to-close-more-deals/
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